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Conversational UI – Bots

Appoint a Virtual Assistant to Service Customers in Real Time

Overview

With the banking industry making headway in adopting artificial intelligence, more and more organizations are resorting to Bots for customer-facing functions. Bots are now easily able to communicate with customers, exchange information, perform specific tasks, resolve queries thereby reducing human dependency and enhancing customer experience with minimal error and hassle.

InfrasoftTech’s Chatbot is a multi-lingual, round the clock available solution that provides quick responses to end customers through visually immersive UI, leading to higher customer satisfaction. Not only that, our Artificial Intelligence(AI) enabled chatbots are capable of processing data to understand customer behavior and profile as well as analyzing user sentiments in order to provide accurate responses and suggestions. Using Natural Language Processing(NLP) and Machine Learning(ML), our chatbot solves user queries, checks user’s eligibility for various products, gives conditional approvals and provides account related services.

Key Benefits

Minimal human intervention required

Minimizes TAT to respond to customers

Sentimental analysis for enhanced customer experience

Excellent customer experience, be it on the web or mobile device.

Provides customers personalized insights based on their transactional history

Multi-lingual features to converse with customers in the language of their choice

Key Features

Uses machine learning to learn better

Available 24X7 to answer queries from the customers

Can be deployed on enterprise’s native app, website, social media, and blogs

Easy to use and appealing interface

Voice enabled and can interact intelligently in global and regional languages

Continuously crawls web to update itself with new available data and learns by itself to respond to similar queries

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