As rapid evolution of technology led to the automation of various aspects in the financial sector, a differentiating factor that holds the customer’s attention still lies in “personalization”. Customer service operations of banks and financial institutions require considerable investment with little ROI expectations. On the other contrary, Chatbots or Conversational bots hold the potential to deliver not only significant ROI but also high customer retention rates through personalization.
Kiya.ai- Conversational UI offers a bespoke solution to our banking clientele, with an ability to transform their customer engagement strategy. Powered by Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing technologies, the bot solution possesses the ability to converse with users in multiple languages through voice or text, understanding their context and providing an educated response to their queries. The conversational bot provides an omnichannel user experience as it seamlessly integrates with various messaging, social media platforms and bank’s legacy systems, creating a unique digital experience for customers.
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