Kiya.ai’s Response to Coronavirus (COVID-19) Outbreak
COVID-19 poses an unprecedented impact on people, communities, and businesses globally. Our thoughts and prayers are with those affected by Coronavirus, and their families.
We consider the safety and well-being of our employees, customers, partners and the whole community as our utmost priority. Given how rapidly the outbreak is evolving, we expect and are prepared, to iterate on our approach constantly in accordance with guidance from local government and public health authorities across the globe. We recognise our role in ensuring social distancing to contain the spread of the virus. Our Business Continuity plan, our services, and support teams will ensure we meet our SLAs and continue to seamlessly deliverÂ customer support 24×7.
We have invoked aÂ crisis management committee that is monitoring the current situation. In circumstances where travel bans & lockdowns have been imposed and due to the nature of the pandemic it is not feasible to run with the plan to have our employees onsite.
In order to ensure that critical staff and subject matter experts (SMEs) are available to offer support, we will provide support and services via audio/video conferencing.
We understand that you are also in equal urgency to serve your customers and expect an immediate, convenient resolution to your issues in this dynamic environment. We have aÂ self-servicing customer support portal in place for the customers of our Products and Solutions business line. We request you to log your queries there as this will enable us to priorities your issues and respond to you as quickly as possible.
This is in addition to providing a SPOC (Single Point of Contact) and Secondary Contact for escalations. We would also like to request contact details of staff from your end to ensure that we can communicate effectively.
In addition to the above, if you have specific collaboration tools that can be extended to our teams, we believe it would greatly assist. We would be keen to get these details immediately so that these can be tested and are functional right away.
Feel free to reach out to your regional Kiya.ai teams for any additional information or with any questions and concerns. We are sure that by working together, we will manage through this challenging time and thereby guarantee our mutual success.
Thank you for your continued confidence in us.
Managing Director & CEO