Jordan Ahali Bank – CRM Solution Success Story
Kiya.ai's customised solution incorporating advanced Customer Relationship Management (CRM) and Loan Origination System (LOS) proved invaluable to Jordan Ahli Bank, revolutionising its loan application process with a dynamic, real-time solution complete with a robust credit scoring system and centralised reporting capabilities. The implementation yielded a multitude of benefits, notably enhancing efficiency and customer service while significantly facilitating personalised communication, automating routine tasks, integrating with marketing channels, allowing customer segmentation, promoting real-time collaboration, and contributing to overall customer retention through upselling and cross-selling opportunities.
Key Focus areas:
- 35-40% Reduction in the Total Cost of Lending Operations
- 60% Reduction in Process Turnaround Time (TAT)
- 60-70% Decrease in Manual Intervention
- Efficient Processing of 30% More Loan Applications
For detailed insights download the success story and learn more about the impact and features of the comprehensive lending solution.