[On-Demand Webinar] Digital Client Onboarding: Is the Current Crisis a Tipping Point

[On-Demand Webinar]

Digital Client Onboarding: Is the Current Crisis a Tipping Point

COVID-19 pandemic has accelerated the shift to digital banking like never before, urging bank & FIs to rethink their priorities. In response to the norm of social distancing, it’s become imperative to take a serious look immediately at digital customer onboarding.

While the risk and rewards of Digital onboarding have been debated for quite some time and the banks & FIs are clearly well aware of the need to digitise, being customer-centric yet complaint. Today, waiting is no longer an option.

This webinar will explore how banks & FIs can digitise the customer onboarding process, build and manage customer journeys without compromising on superior personalised customer experience, fraud prevention and compliance requirements of KYC.

Key Takeaways:

    • What entails an effective Digital Onboarding framework
    • Does Digital Onboarding address all regulatory aspects
    • How the advent of AI & RPA is helping in quick decision making and KYC checks
    • Use of Intelligent Bots for frictionless personalised customer experience

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Kashif Amin Thakkur
Head of Consumer Banking,
Ajman Bank

Kashif Amin Thakkur is Head of Consumer Banking at the Ajman Bank since January 2018. A masters in business administration, Kashif has more than 20 years of experience in Retail and Sharia Banking, across the Middle East, UK & Sub Continent with various multinational banks including Citibank, ABN AMRO & Credit Agricole. As a business strategist and a vast experience in banking products, his expertise lies in enhancing market penetration and tapping on new business opportunities.


Rajesh Mirjankar
Managing Director and CEO,
Infrasoft Technologies

Under his leadership, InfrasoftTech has become the leading player in Omnichannel solutions & digital payments and has adopted new age-technologies such as Artificial Intelligence (AI), Cognitive Analytics into its product line and solutions.

Prior to taking up the dual role, Rajesh was the CEO since 2010. Before his appointment as InfrasoftTech’s CEO, Rajesh spearheaded company’s growth and expansion in UK & Europe as the President – UK & Europe operations.

In a career span of over 24 years, dedicated to banking technology, Rajesh has strong strength in driving digital transformation for enterprises, customer relations, strategy development and ability to develop innovative technology solutions.


Anish Chandra
Director – Financial Services Advisory,
PwC Mauritius

Anish Chandra is Director of Advisory Business with PwC Mauritius. In this role, he is responsible for the growth of Financial Services Consulting practice across East Market Africa (EMA) with special focus on propositions around Business Growth Strategy, Cost Optimization, Financial Risks, Process Efficiencies and Digital Enablement. Prior to taking up this role with PwC Mauritius in October 2019, Chandra led the Asset & Wealth Management) segment of the advisory business with PwC India for almost four years.